When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

Here are our end of year deadlines, designed to ensure that you receive your orders in time for Christmas, and with low stress! They're important because our order volumes increase by 2-3 times over the holiday period and we want to be certain we can meet your delivery requirements. As we all know, couriers will also be extremely busy so please allow plenty of time for shipping. Books and Albums Book and albums using Queensberry Design Services: We have brought this date forward this year to give you and your client more time for editing. Please submit your design orders by Monday the 14th of October, To View More >>

Queensberry only sell to approved professional photographers and album designers. However we do get lots of enquiries from people wanting their own album, often to celebrate a wedding, reunion, new babe, family photo shoot or travel adventure. We'd like to help you if we can, so here are two ways to order a Queensberry album if you're not a professional photographer.  Talk to your photographer If the photos you want to use were taken by a professional photographer we can only use them if your photographer places the order on your behalf or with the photographer's written permission. So start To View More >>

This is an updated post about trading arrangements into the UK and Europe, including drop-shipping, now that the Brexit deal is in place.  UK customers We don't expect any change in our arrangements with you. Your orders will continue to be shipped via DHL and you'll continue to be invoiced by our UK company. Shipments may take longer to clear in the short term, simply because HMRC and the UK border authorities will be much busier handling shipments to and from the EU, which until now have not needed to clear customs. Drop-shipping: We can deliver your wholesale orders direct to your clients To View More >>

Well, 2020 is nearly over, and most of us won't miss it! It hasn't been as bad for us Kiwis as many of us probably feared — but I'm sure it's been worse than expected for many of you. But it’s time as every year to express our gratitude to the people who make it happen. Thank you first to our clients. Your support, friendship and patience are very much appreciated. We're painfully aware that the end of the year has been made difficult by supply chain and courier issues that will have impacted some of you. We're very grateful that you choose to make us part of your own and your To View More >>

Hello 2020… It’s time to wish you a Happy New Year! We trust that you’ve had a good break and are gearing up for the year ahead. We definitely are!  We’re posting this prior to our return to give you plenty of time to take advantage of our New Year special offers. To help you get started with Queensberry, or to help freshen up your studio if you’re already a regular! 40% OFF SAMPLE BOOKS AND ALBUMS We have so much new on offer — new materials, new pages, custom embossing … and Studio Albums! Don’t miss out! Offer applies to albums, books To View More >>

START 2019 LOOKING GOOD WITH OUR BEST DEALS OF THE YEAR UPDATE: We've extended these offers until 31 January so our new friends from SWPP, PPA, IWPOTY and elsewhere don't miss out. We're back!! But January can be s-l-o-w, and we hate twiddling our thumbs, which is why we offer Early Birds our best deals of the year. Don’t miss out! Both these offers end Monday 21st Jan 2019. Our normal conditions apply. SAMPLE ALBUMS AND BOXES Products like albums and wall art put more cash in your back pocket. They’re an expression of your professional pride as well … and they're great To View More >>

Here to help Yes, we have a support team ready to deal with your feedback,  questions and problems . And although sometimes it feels easiest to speak to someone directly, often it's better to message the team, or look up our online resources. (Often it's quicker too, especially if you're on the other side of the world in a completely different time zone.) I'll discuss all three here, but however you contact us, we're definitely here to help! If you phone, and we don't pick up, please leave a message When you call one of our free phone numbers, we're To View More >>

Don't you love the ENTER PROMO CODE box when you're shopping online? Everyone loves a bargain! Workspace coupons allow you to offer discounts in your shopping cart … but why give money away? A few suggestions to think about: – Offer free shipping or a discount if clients spend over a certain amount.  – Throw in something extra. Something that doesn't cost you much time or money, that adds value to their experience without reducing yours! - Offer package deals — maybe digital files with their studio box, or a set of canvases from their To View More >>

We’ve introduced a new way for your clients to order a Q-Box. As a photographer you can order wholesale, provided you have an approved account. These notes are to help you sell Q-Boxes in your own shopping cart, at your own prices. Step 1 - Favourite the images: In your client's gallery, they can click the Workspace Heart to select the images they wish to include in their Q-Box. (For more on how to favourite images, click here.) And not to worry, they can add / remove / edit images later, in the shopping cart, if they change their minds. Step 2 - Go to Favourites: To View More >>