Following the recent webinar covering the Problem Reporter, I decided to cover the problems that happen AFTER the Reporter. First you might encounter problems exporting. Once you get those resolved, you need to send your order. Should be easy enough, and usually it is, but sometimes you can have problems there too. Since we don't have 24 hour support coverage, we thought it might be helpful to post some tips on how to resolve some of those issues too. Now when you go to send your order at 5AM, you might be able to help yourself before you even need us to help you! Problem #1: Photojunction Crashes To View More >>

The scones were well worth the effort for last week's Problem Reporter webinar... And as Nan said, there was plenty of 'cyber-cheering' going on which always makes us feel good too. If you missed it, a recording of the Problem Reporter webinar is now available to view online. Watch it here... Or click here to watch it in full screen. We'll definitely be running this webinar again soon, so keep an eye on the webinar schedule for times and dates: http://ow.ly/2PyUl Toodles Nigel To View More >>

I know we've been bleating on a bit about the Problem Reporter webinar recently, but Danny struck gold on several occasions during it and it'd be unfair to not share. Nanny ghosted over them the other day, but let's take a closer look. Hopefully the penny will drop for you too. Duplicate Lots of alignment issues the problem reporter reports have to do with apertures (usually custom apertures) being slightly different sizes. To be clear, we recommend using custom-sized apertures only when necessary, but If you want several custom apertures all the same size on a layout, you don't need to make To View More >>

Just a quick note to let you know we'll be offline for an hour or two this afternoon while we finish up some work on a major IT system upgrade we've been undertaking. Here's what we're up to. If you are attempting to upload orders to Queensberry, we suggest you simply leave Photojunction and your computer on and attempting to upload. When the transition is complete the upload should start. Thanks for your patience Cheers, Nigel To View More >>

Just a quick note to let you know we'll be offline for an hour or two this afternoon while we finish up some work on a major IT system upgrade we've been undertaking. Here's what we're up to. If you are attempting to upload orders to Queensberry, we suggest you simply leave Photojunction and your computer on and attempting to upload. When the transition is complete the upload should start. Thanks for your patience Cheers, Nigel To View More >>

Hello dears, I listened to the webinar this morning while I was baking scones and I thought Danny and Nigel did very well (even my nephew Ian was OK, although I have to say that because he's family). Very bravely they asked people what they thought of the Problem Reporter, and a lot of people said it drove them nuts! It was nice of them to admit it (even though it hurts this old soul's feelings) and I expect that's why they came along, but they did say the webinar was a lot of help. In fact it was lovely how people responded when Danny popped up with lots of things to make the pain go away - no, To View More >>

Gotta love her: Bride by Steve and Cheryl, photography by Johannes, album by Queensberry Why do images look so good in books? I asked myself that question as I walked out of the new Aussie movie, Tomorrow when the war began in which the main character delivers a satiric line, "The book usually is better than the movie"... Take an image accompanied by a line of text in a great print ad. Or a series of images of a bride walking down the aisle in an album. Or a double page spread of a horizon in National Geographic. I reckon it's because the real beauty of the images is only discovered when they're To View More >>

PJ Nanny took to the airwaves again last week, bless her, and 'gently encouraged' Danny and I to run a webinar on the Photojunction Problem Reporter – which, let's face it, drives some of you nuts. And yet in the bindery we see order after order come in with no aggravation whatsoever. So what's the secret? Actually there are a few and we're happy to share. So with the promise of freshly baked scones for morning tea, we've booked a time to talk through some tips and tricks to make the pain go away. We've also asked our support team to send through a few real life examples of Problem Reporter To View More >>

Let's face it, PJ Nanny's Photojunction Problem Reporter drives some of you nuts. And yet in the bindery we see order after order come in with no aggravation whatsoever. So what's the secret? Actually there are a few, so we've booked a webinar to talk through some tips and tricks to make the pain go away. We've also asked our support team to send through a few real life examples to discuss, and as usual you'll be able to ask your own questions. Here's the details: Thursday 14 October @ 9am (NZDT) - What time does that makes it in your part of the world? Click here to register and for further information. To View More >>

The IT guys are very excited because Queensberry is about to implement a major network upgrade, including a change of providers. We won't know ourselves when it's done. If you have lots of bandwidth at your end you'll notice a substantial speed upgrade when uploading orders. However you could notice a disruption to the following services over the next few days: FTP order uploads Account login (access to our secure server) Photojunction registrations Phone (we use VOIP). Any disruption will occur as our new DNS address propagates across the internet. Some ISPs enforce as much 24 hours for an update, To View More >>