Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

Hi Everyone, This is a quick message to let you know that New Zealand will be moving from Alert Level 4 to Alert Level 3 on Tuesday 28th April, which means we will be able to reopen production at that time, with strict guidelines to keep our staff safe. Thank you everyone for your patience over the lockdown, and special thanks to those who followed our advice and continued to send their orders in. You — and those whose work we couldn’t deliver before lockdown started — will be at the head of the line on the 28th. And if you do have orders to send, please do so as soon as you To View More >>

It’s been over 18 months since we launched our  frame range, and it’s time for the next step. We’ve been absolutely delighted with the response so far, but we want to do even better, and we’re pretty excited to get started! We’ll be announcing updates as they’re ready to go live, but here's an overview of what’s coming up — plus an invitation to send us your own feedback and suggestions. 1.  With the benefit of experience we’re introducing new glazing options. From today, for shipments within New Zealand, we’re moving to To View More >>

New square frames! After feedback on our Facebook group, Queensberry Insider, we realised we needed more square sizes in our range. They're a great idea for multi-aperture displays, as in the graphic, and also in frame groupings. We've launched three new sizes to fill the gaps: 16x16, 20x20 and 24x24. The new sizes offer all our options — matted, un-matted, floating (torn-edge) and mounted canvas.  You can order frame corners here or order a completed sample frame here. We offer 25% sample discount on frames, and regular customers can earn Tier Discount on their To View More >>

Here to help Yes, we have a support team ready to deal with your feedback,  questions and problems . And although sometimes it feels easiest to speak to someone directly, often it's better to message the team, or look up our online resources. (Often it's quicker too, especially if you're on the other side of the world in a completely different time zone.) I'll discuss all three here, but however you contact us, we're definitely here to help! If you phone, and we don't pick up, please leave a message When you call one of our free phone numbers, we're To View More >>

Here’s how to get instant answers to urgent questions like these (oh, and read on for our special offer!): Have you received my order? Is my album in production? When will it be shipped? How can I track it in transit? How do I make a payment? We’ve added a MY QUEENSBERRY ACCOUNT button to your Workspace Dashboard that gives you direct access to all that information and more. It’s the same live data our staff have access to, but you won’t have to wait for us to receive your enquiry and reply. Especially if we’re in way different time zones! Why not check it out To View More >>

“Taking pictures is savoring life intensely, every hundredth of a second.”  ―  Marc Riboud To celebrate a social media milestone Kelly Wolfe held a competition. She asked her followers to send in their stories, with one of them winning an afternoon photo shoot. You can see why Kelly decided to use the photographs, of Chase, Deo and Brody, the perfect three, for her Queensberry sample album. The dogs' owner (also called Kelly!) says her first and oldest fur baby was Brody, a "Sibord" — half Siberian Husky, half Border Collie. "He was To View More >>

I originally posted this on a private Facebook forum, where it got a lot of discussion — so what do you think? I've been watching people asking for feedback on their price lists — asking if their pricing should be online, asking if everything should be shown upfront, and these discussions make me think about the real problem with price lists. The way I see it is, most price lists make it sound like photographers sell USBs full of images, or pieces of paper — even boxes full of pieces of paper — and the problem with that is that To View More >>

We admit it - we’re excited to see that our gorgeous new boudoir project has been outed on social media, and we’ve been overwhelmed with enquiries. We’re very grateful, thank you, it’s just happened a little faster than we’d planned, so this is to let you know where we're up to! We’ve finished product design and pricing, but are still working our way through the web site, price calculators and ordering system, which means we may not be able to answer all your questions right now. Still, here are some links you can check out now... 1.Most To View More >>

Here's a handy tip if you're using our free design service. Please hit the SEND button, or we won't get your feedback. (SAVE adds them to the database but doesn't pass them to us.) You'll find the button at the bottom right of the screen, as in the graphic. We normally have design edits done within 24 hours, so if you don't hear from us promptly, take a look in Workspace to double check that you sent the comments. By the way the same applies to feedback from your clients. If you haven't heard from them, ask them to check that they've hit the Send Feedback button, To View More >>